Cancellation & Refund Policy

Cancellation & Refund Policy: Hassle-Free Returns for Your Peace of Mind

At Royal Mega Mart, we strive to provide a seamless shopping experience, and customer satisfaction is our top priority. We understand that occasionally, you may need to cancel an order or request a refund. Our Cancellation & Refund Policy is designed to ensure a fair and transparent process, allowing you to shop with confidence.

1. Order Cancellation: If you wish to cancel an order, we encourage you to do so as soon as possible. You can request a cancellation by contacting our customer support team via phone, email, or live chat. We will make every effort to accommodate your request; however, please note that order cancellations are subject to the following conditions:

• Cancellation Timeframe: Orders can only be canceled before they are processed for shipment. Once the order has been shipped, it cannot be canceled. We recommend contacting us immediately if you need to cancel your order.
• Customized or Personalized Items: Please note that certain items, such as customized or personalized products, may not be eligible for cancellation once the production process has begun.

2. Return and Refund Eligibility: We want you to be fully satisfied with your purchase. If you receive a product that does not meet your expectations or if there is a defect or damage, we offer a hassle-free return and refund process. To be eligible for a return and refund, please ensure the following:

• Timeframe: You must initiate the return process within a specified timeframe, usually within 3 days from the date of delivery. Returns requested after the specified timeframe may not be accepted.
• Condition of the Product: The product must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and accessories are intact.
• Proof of Purchase: You must provide proof of purchase, such as the order number, invoice, or receipt, to validate your request for a return and refund.

3. Return Process: To initiate a return, please contact our customer support team and provide the necessary details. They will guide you through the return process, which typically involves the following steps:

• Return Authorization: Our customer support team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
• Packaging and Shipping: Carefully package the item and ship it back to us using a reliable and trackable shipping method. Please ensure that the return shipment is adequately protected to prevent damage during transit. You will be responsible for the return shipping costs, unless the return is due to our error.

4. Refund Process: Once we receive the returned item and verify its condition, we will process the refund within a reasonable timeframe of 30 working days only. The refund will be issued to the original payment method used for the purchase. Please note the following:

• Refund Amount: The refund will generally include the price paid for the item, excluding any shipping charges or applicable fees.
• Processing Time: The refund processing time may vary depending on the payment method and financial institution. Please allow sufficient time for the refund to be reflected in your account.

5. Exceptions and Special Considerations: Please note that certain products or circumstances may have specific return and refund policies, including but not limited to:

• Perishable or Consumable Items: Perishable or consumable items may not be eligible for returns or refunds due to health and safety regulations.
• Clearance or Final Sale Items: Clearance or final sale items may be non-returnable and non-refundable. Please check the product description for any special terms.
• International Returns: For international returns, additional shipping fees, customs duties, taxes, or other charges may apply. Please contact our customer support team for further assistance and guidance.

At Royal Mega Mart, we are committed to providing a seamless shopping experience, and our Cancellation & Refund Policy reflects our dedication to your satisfaction. If you have any questions or concerns regarding cancellations, returns, or refunds, please contact our customer support team. We are here to assist you and ensure that you have a stress-free and enjoyable shopping experience.